privacy policy

Last Updated: 25-04-26

Welcome to Helivate Helicopter Services (“we,” “our,” “us”). Your privacy is important to us, and we are committed to protecting your personal information while providing a safe and seamless experience on our website.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you interact with our website, we may collect:

• Full Name
• Email Address
• Phone Number
• Billing/Booking Details
• Location Information

Non-Personal Information

Automatically collected data may include:

• IP Address
• Browser Type
• Device Information
• Pages Visited and Time Spent
• Cookies and Tracking Data

2. How We Use Your Information

We use the collected information to:

• Process bookings and service inquiries
• Provide customer support
• Improve our website and services
• Send updates, offers, and promotional content
• Ensure security and prevent fraud
• Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience.

Cookies help us:

• Understand user behavior
• Improve website performance
• Remember user preferences

You can disable cookies through your browser settings, though some features of the website may not function properly.

4. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

• Service Providers: Payment processors, booking systems, or hosting providers
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale

All third parties are obligated to protect your data.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from:

• Unauthorized access
• Loss or misuse
• Alteration or disclosure

However, no online system is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent
• Object to data processing

To exercise your rights, contact us using the details below.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies before sharing any data.

8. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Helivate Helicopter Services
Address: Jack Taylor Airport Barta Street, Krugersdorp, South Africa
Email: info@helivate.com
Phone: +27 (0) 60 969 3317